Worldwide delivery coming soon!
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At Simple Things, we believe eyewear is more than just vision — it’s style, confidence, and self-expression. Our curated selection features only authentic designer frames and premium lenses to help you look sharp and see clearly. We’re passionate about quality, service, and making sure every customer finds their perfect pair.
Account
Opening an account is very easy. Simply click on “My Account” on the top right corner, complete your first and last name, and create a password. Or, when you place an order, you will be prompted to save your information with your email address and password.
When your order is shipped, you will receive an email with a tracking link to follow your order. You may always contact our carrier for any questions regarding your shipment.
If you forget your password, click on the "I forgot" button while logging in to your account, you will receive an e-mail with a link to create a new one.
shipping
Our online boutique delivers internationally. You can find the list of available locations through the "Country" menu at check-out. Please contact our Customer Service Team at customercare@jacquemus.com if you have any additional questions.
Returns & Exchanges
All products may be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag). Please kindly note that we only accept returns using the provided prepaid label.
All products can be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag).
Please follow these steps to return your order:
- Access the return request form via the “Register a return” button on the “Do I need to register my return online?” section of the FAQ or with the QR code on the return card in your parcel
- Fill in the form
- Once the return request has been validated, use and stick on the prepaid carrier label
- Drop off your parcel at the carrier’s collection point.
For non-EU customers, please print out three copies of the original invoice (available on your account or, if you placed the order as a guest, please check out your JACQUEMUS confirmation email). The following sentence must be written on each copy: “Retour pour non-conformité”. - All the invoices should be attached on the outside of your parcel in a transparent plastic pouch. Please note that these invoices cannot be placed inside the box, as customs should be able to collect it. - Drop-off your parcel at the chosen pick-up point.
Please note that all returns must be sent using the prepaid label. JACQUEMUS cannot be held responsible for shipping charges or lost packages when the order has been sent by another carrier.
Please follow these steps to return your order:
- Access the return request form via the “Register a return” button on the “Do I need to register my return online?” section of the FAQ or with the QR code on the return card in your parcel
- Fill in the form
- Once the return request has been validated, use and stick on the prepaid carrier label
- Drop off your parcel at the carrier’s collection point.
For non-EU customers, please print out three copies of the original invoice (available on your account or, if you placed the order as a guest, please check out your JACQUEMUS confirmation email). The following sentence must be written on each copy: “Retour pour non-conformité”. - All the invoices should be attached on the outside of your parcel in a transparent plastic pouch. Please note that these invoices cannot be placed inside the box, as customs should be able to collect it. - Drop-off your parcel at the chosen pick-up point.
Please note that all returns must be sent using the prepaid label. JACQUEMUS cannot be held responsible for shipping charges or lost packages when the order has been sent by another carrier.
If your parcel arrives damaged, we kindly invite you to contact our customer service team. Make sure to take pictures of the parcel received and keep the package for further inspection by our carrier.